Refund Policy
Effective as of: August 12, 2026
At Soft Faux Blanket, we want you to be completely satisfied with your "Faux Rabbit Fur Throw Blanket." If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You may return eligible items within 30 days from the date of delivery. To be eligible for a return, your item must meet the conditions outlined below.
2. Eligibility for Return
To be eligible for a refund or exchange, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags attached.
- Free from pet hair, odors, stains, or any signs of use or washing.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@softfauxblanket.com within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Package Your Item: Securely package the item(s) in their original packaging, including all accessories and documentation. Clearly write the provided RMA number on the outside of the package.
- Ship Your Return: Send the package to the address provided in the return instructions.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item.
- Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs, unless the item received was damaged or defective (see Section 7).
6. Non-Returnable Items
Certain items are not eligible for return:
- Products not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items that have been used, washed, or are not in a resalable condition.
- Personalized or custom-made items.
- Clearance or final sale items (unless defective).
- Hygiene products (e.g., certain bedding accessories if unsealed).
7. Damaged or Defective Items
If you receive a damaged or defective "Faux Rabbit Fur Throw Blanket," please contact us immediately at support@softfauxblanket.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a choice of:
- A free replacement of the same item.
- A full refund, including any original shipping costs.
In such cases, we will cover the cost of return shipping for the damaged/defective item.
8. Exchange Policy
If you wish to exchange your item for a different size or color, please follow the return process outlined in Section 3 to return your original item. Once your return is approved and processed, you can then place a new order for the desired item on our website. This ensures you get the item you want quickly and efficiently.
9. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund within 15 business days of receiving our refund confirmation, please contact us at support@softfauxblanket.com.